Triciclo Bergamo
Four integrated platforms for environmental services, second-hand goods and social inclusion: a portal, a vintage e-commerce store, a reuse marketplace and management software with a fiscal till.
The context
Since 1997 Triciclo has been collecting, sorting and recirculating used clothes and goods in Bergamo, creating jobs for vulnerable people. Shop, online store, classifieds, reuse centres and environmental services: one digital ecosystem.
Triciclo is the circular-economy arm of Cooperativa Impresa Sociale Ruah, a type A and B social cooperative. For the cooperative we brought scattered tools (an old e-commerce site, paper registers, separate management systems) together into a modern ecosystem, keeping the positioning built over the years and making it accessible to citizens, volunteers and staff.
The world of Triciclo
A shop, a workshop, a community.
Triciclo is more than a second-hand market: it is a complete reuse chain that brings together the environment, local services and work for people. Each channel has its own rules, and the digital side had to explain all of them clearly.
Triciclo Store
The second-hand shop in Via Cavalieri di Vittorio Veneto, Bergamo: clothing, furniture and homeware from donations and house clearances.
Triciclo Selection
The online boutique for second-hand and vintage: one-off pieces selected, cleaned, repaired and photographed in the workshop, shipped or collected in store.
Triciclo Exchange
The reuse board: free classifieds between private individuals plus items from the Reuse Centres, to book online and collect within seven days.
Reuse Centres
Spaces run with local councils where residents drop off items that can still be used and take home what they need for free, with every item checked and catalogued.
Environmental services
House clearances in Bergamo and the surrounding province, and collections of toner, cartridges, expired medicines, oils, clothing and textiles, with agreed schedules and paperwork.
Academy and experiences
Educational programmes on reuse for schools, companies and families, the Green Generation project, the T-Impatto quiz and the intercultural walks of Migrantour Bergamo.
T-CARD
The free loyalty card: one point for every euro spent and bonus points for donors, valid in store, on Selection and across the cooperative’s services.
Work that includes
The shops and services also employ vulnerable people, supported on a career path together with local social services.
The challenge
The knots to untie.
- 01
Very different activities
A physical till, one-off items online, collections by appointment and waste-form traceability, all in the same architecture.
- 02
Fiscal till and cash handling
Electronic cash register and automatic cash machine, handling undispensed change and legally compliant voids.
- 03
Migration without losing SEO
From the old WooCommerce store to the new system, keeping products and the long-standing domain’s search rankings.
- 04
Fast and sustainable
Sites that load quickly on smartphones too, with artificial intelligence costs kept under control.
Tailored solutions
What we developed.
- 01
Multi-domain architecture
triciclobergamo.it, tricicloselection.it and tricicloexchange.it, plus a private management system: independent but integrated.
- 02
Integrated till
Connected to the Ditron electronic cash register and the Cashmatic SelfPay automatic cash machine, with automatic end-of-shift closures.
- 03
Trici, the virtual assistant
Answers residents via web, WhatsApp and voice, with operating costs 80% lower than the most expensive models.
- 04
Virtual photo studio
AI generates descriptions, product sheets and on-model photos of garments, cutting catalogue upload time to zero.
- 05
Performance
Under 600 KB of code for visitors to the public sites, WebP images and priority loading.
- 06
Accessibility
WCAG 2.2-compliant interfaces, designed for older users and warehouse touchscreens too.
The product
Modules and features.
Portal and services
Social projects, training programmes and quotes for clearances and special waste with volume calculation.
Selection e-commerce
A vintage boutique with real sizes and measurements, full-screen photos and electronic invoicing.
Exchange marketplace
A circular board for giving away and reusing furniture and household items.
Cloud management software
Teams, vehicles, environmental forms and GDPR-compliant records.
Web till
Touch sales, T-CARD loyalty, partial returns and till closures.
Results
- 4platforms in one ecosystem
- <600 KBof code for visitors to the public sites
- -80%AI assistant operating costs
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